Channels
The Channel Management section enables you to integrate communication platforms and create custom API channels for connecting third-party software to your angoor.ai workflows, managing how external triggers activate your automated flows.
Channel Management Dashboard
The main dashboard displays all available channels across your workspace:
Channel Name: Identifier for each channel with visual indicators for channel type
Creator: Channel source (Angoor for native integrations, Internal for custom channels)
Owner: Account or team responsible for channel management
Subscriptions: Number of active connections or subscribers using the channel.
Channel Types
Integration Channels: Pre-built connectors for platforms like WhatsApp and Instagram added through the integrations menu
Custom API Channels: User-created channels for connecting third-party software with custom triggers
Creating Custom Channels
Step 1: Click "New" to create a custom channel and enter a descriptive name for your third-party integration.
Step 2: Configure the subscription settings including name, trigger type (On Trigger or Scheduled), and activation method.
Step 3: Copy the generated API Key and API URL to configure in your third-party software for sending payloads.
Step 4: Attach a form to capture and structure incoming payload data from the external trigger.
Step 5: Set up flow hierarchy to determine which workflows execute when the channel receives a trigger.
Configuration Tab
Subscription Setup
Define how your channel receives and processes external triggers:
Subscription Name: Identifier that appears in the flow builder trigger menu
Trigger Type:
On Trigger: Activates immediately when receiving API payload
Scheduled: Processes payloads at defined intervals
API Integration
Technical details for connecting external software:
API Key: Unique authentication token for secure payload delivery.
API URL: Endpoint where third-party software sends trigger data.
Sample cURL Command: Pre-formatted example for testing integration.
Hierarchy Tab
Flow Prioritization
Control execution order when multiple flows use the same trigger.
User Groups Priority
Specify which user groups get higher priority for trigger processing:
Helps segment customers for differentiated service levels.
Ensures VIP or priority groups receive faster response.
Flows Execution Order
Define which flows execute first when triggered:
Top Priority: Only the top flow will execute.
All Flows: All connected flows execute based on order.
Flows not in the priority list execute last.
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