Interactions
The Interactions section enables businesses to engage with customers seamlessly across all touchpoints. This comprehensive hub brings together every customer interaction from various channels from managing queries and sending targeted campaigns to handling social media engagement, all in one unified workspace..
Core Components
Conversational Inbox
Centralized interface for managing live customer conversations with AI assistance and conversation history.
Task Boards
Visual project management system that converts customer interactions into trackable tasks with team assignments and progress monitoring.
Instagram
Native integration for managing Instagram Direct Messages and helps teams efficiently manage engagement across posts by tracking, reviewing, and replying to user comments with ease.
Facebook
Facebook page integration brings all your page post insights into a single, actionable view. Reply to comments and analyze engagement patterns to boost your social media performance.
WhatsApp
Create and launch WhatsApp campaigns with custom templates designed for WhatsApp-based interactions. Build targeted messaging campaigns that reach customers directly on their preferred platform
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