# Configuration

The Configuration section provides the core tools for building and managing AI-powered customer engagement systems. This section contains the primary components required to create automated workflows, AI agents, and communication channels.

<figure><img src="/files/R8Ywg7xSZMweWfvU8deo" alt="" width="353"><figcaption></figcaption></figure>

## Core Components

#### [Agents ](#agents)

Create AI-powered conversational assistants with unique personalities, custom knowledge bases, and intelligent response logic that handle customer interactions naturally and effectively.Create embeddable chat interfaces for your website with customizable styling, branding, and interactive features that match your brand perfectly.

#### [Flows](#flows)&#x20;

Automated conversation workflows that define interaction patterns and guide AI agents through customer engagement processes.

#### [Forms ](#forms)

Data collection forms and custom attribute definitions for capturing and structuring customer information.

#### [Tools](#tools)&#x20;

Specialized utilities including GPT processors for content generation and API integrations for external service connections.

#### [Channels](#channels)

Communication pathway management for WhatsApp, Instagram, and custom API channels that handle triggers and conversation routing.

#### [Widget](#widget)

Create embeddable chat interfaces for your website with customizable styling, branding, and interactive features that match your brand perfectly.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://angoor-ai.gitbook.io/angoor-ai/basics/configuration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.