Facebook/Messenger

The Facebook tab in Interactions brings all your page post insights into a single, actionable view. From tracking engagement to responding to comments, it helps your team manage brand activity on Facebook—without switching tabs or tools.

All Posts View

This is the default screen when you enter the Facebook tab. It lists all posts published from your connected Facebook page, along with key performance indicators.

• Post: A thumbnail with post content preview and location.

• Publishing Date: Timestamp of when the post was published.

• Likes, Comments, Shares, Follows: Engagement metrics at a glance.

Use this view to quickly assess what content is performing well, and which posts need follow-up or boosting.

Post Details View

Clicking any post opens a detailed view with two tabs: Comments and Metrics.

Comments Tab

This is where your team can engage directly with users commenting on posts.

• View all comments in a chronological thread.

• Reply to comments using the rich text input field at the bottom.

• Use filters to narrow down comments by date, text, or username.

• A post preview appears on the right for quick reference.

Agents can reply as the brand page, maintaining tone and context.

Metrics Tab

This section displays a focused breakdown of engagement on that post:

• Total Likes, Comments, Shares, and Follows gained.

These metrics mirror the numbers from the All Posts view, but isolate them per post.